The Benefits of a Good Doctor Answering Service
Doctor answering services has made life easier for many medical practitioners and hospital management that have started using this service for their patient calls. There are two types of answering services provided by these companies. One type is the operator based and the second is the fully automated answering service. The operator based service charges a per call rate. The monthly fee is then computed by the number of calls made during the month. You pay a fixed amount if you hire the automated services. The charge is just your fixed monthly rate and is not dependent on the number of calls.
These automated systems are unlike other automated systems because these are caller friendly answering services. When the caller has just finished dialing, a single ring will have his call answered. They don’t let it ring more times before answering. Every phone call is answered and it is not possible for the phone to be engaged or the operator is busy answering another call. Because of the prompt response to the call, you don’t need to exercise patience when you make a call.
In a large hospital, it will be difficult to diver calls to the proper doctor since there are many deprtamanet with many doctors on different shift. This happens when the services is operator driven. But an automated system is driven by software and will have more efficiency. So every time there is a call the messages will be passed on to the correct doctor immediately.
In the automated system, the communication is between the doctor and the patient. What the system does is to record the queries of the patient and immediately sends it to the
right doctor. ON the other type, the operator stands in between the patient and the doctor. The operator records what the patient has to say and pass it on to the doctor. If the operator misses something from the original inquiry or if he does not record the message correctly, then the doctor’s diagnosis could go wrong. With the automated answering service, there is no room for human error.
Medical answering services help doctors perform effectively. The patients also feel good that they do not have to wait long to get appointments and answers to the queries. The patients can also communicate through emails as the service provider answers the emails of the patients. If there is something critical then the agent will forward the mail to the doctor or the concerned staff.
The maintenance of the database for incoming calls and emails is the responsibility of the service provider, which is another benefit to the medical facility or professional. There is sufficient regular backup of all the data taken by the service provider so that in case the server breaks down, all data remain secure and intact.